REFUND & RETURN POLICY
OVERVIEW
Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.
REFUNDS, ITEMS AND DELIVERY UNDER SPECIAL CIRCUMSTANCES:
We will refund our customers as appropriate using the original method of the payment.
DEFECTIVE, DAMAGED GOODS
Our quality guarantee for 100% satisfaction
We guarantee the quality of our goods . Please inspect goods upon reception and notify the delivery driver and you must contact us immediately in writing with proof if any damages to the packaging or items(goods), the item is defective or if you receive the wrong item, so that we can evaluate the issue and make things right for you. Our contact details are given at the bottom of this page.
If there is any dissatisfaction contact us immediately ,we will promptly respond and fully refund the cost of any goods that do not meet with your reasonable satisfaction, providing that you notify us within 24 hours of delivery of any defective or damaged goods.
We will arrange with you for the goods to be returned to us. If you have a complaint of defective or damaged, we will require photographic evidence of such conditions of goods. Without evidence we cannot process any claims. Therefore, it is important that you take sufficient evidence for such claims.
METHOD OF PAYMENT AND REFUNDS:
Payment can be made by bank deposits.
Only after the payment is received and confirmed, we are able to dispatch your order for delivery.
Any refund that we agreed to pay will be paid back to you to the original payment method.
AMENDMENTS TO ORDER AND CANCELLATION RIGHTS:
You have up to 1 hour (one hour) to amend or cancel your order from the time that the order was placed/paid. If we have already dispatched your order you may be charged for the full delivery charge. In case of a cancelled delivery after dispatch, the customer is responsible to return the goods in order in re-sellable and sealed condition at their own cost. Refund will be subject to these terms and conditions. Customer will need to arrange and pay for the return delivery in case they wish to cancel the order after we dispatched their order.
All products are subject to availability and we try our best to provide an alternative product in case of out-of-stock item or we shall refund the cost of the items that are not available to fulfil the order.
Refund could take up to two weeks on cancelled orders.
Amended orders may be dispatched at a later date of delivery requested. Additional items can be added to your existing order within the 1-hour time duration and the additional payments required received prior to the dispatch of the order.
All customer complaints to be sent via email to: oohanastudio@gmail.com within 24 hours of order delivery. Due to the nature of the goods we sell, we cannot accept any complaints after this time period.
Damage to goods must be accompanied with evidence, such as photographs.
Customers may also contact us on telephone: (+81)8052662903.
EXCEPTIONS / NON-RETURNABLE ITEMS
Several types of goods are exempt from being returned. We do not offer returns/ Exchanges on both signed and unsigned paintings, drawings and accessories, special orders or personalized items. Clothing and jewelry may only be returned or exchanged if they are unworn with original tags are intact, or if there is a manufacturers defect.
RETURNS
To be eligible for a return, the product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
To start a return, you can contact us at oohanastudio@gmail.com. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded for goods or delivery. Cost for any returns that are not subject to any reasonable damage to the items must be paid by the customer.
You’ll also need the proof of purchase like your order number and email address in the order.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.